Instead of spending my morning protesting in front of the local church, I was busy calling home heating oil companies. After twenty-three separate, "I'm sorry, sir, we only provide emergency service to existing customers," dead ends, I gave my neighbor a call. He's a man who's spent his life in Carlisle and seems to know a little something about everyone.
He leans on me for geek support, I lean on him when I have...I don't...I can't think of...any other kind of problem.
me: | “Hey, man. I got a problem with my furnace and I was wondering if you could help"” |
John: | “Sure. What do you need"” |
me: | “Um, two hundred fifty gallons of oil.” |
John: | “Dauphin Oil left you high and dry.” |
me: | “Yeah...how'd you know"” |
John: | “Oh, everyone knows they've been havin' problems lately. I bet you're havin' fun tryin' to get someone to fill up your tank on a Sunday.” |
me: | “I called everyone I could find in the phone book. They all tell me the same thing.” |
John: | “That they only help existing customers, right"” |
me: | “Right.” |
John: | “OK, let me make a few calls. I'll call you back in a few minutes.” |
me: | “K. Thanks.” |
a few minutes later | |
John: | “OK, here's what you need to do. Call Carlisle Petroleum and...” |
me: | “I already called them.” |
John: | “Well, call them again. But this time, tell the person that the message is for Paul.” |
me: | “Paul"” |
John: | “Paul. And tell them that you're a customer of Dauphin Oil.” |
me: | “OK. Is that it"” |
John: | “Yeah. She won't do anything until you tell her that the message is for Paul.” |
me: | “Tell her the message is for Paul and that I'm a customer of Dauphin Oil.” |
John: | “Yeah. Tell them that and you'll have heat in an hour.” |
CPI Service: | “I'm sorry sir, we only provide emergency service to existing...” |
me: | “This message is for Paul. Please tell Paul that I need oil.” |
CPI Service: | “....OK, can I have your address and phone number please.” |
Fifty minutes later? Heat.