Instead of spending my morning protesting in front of the local church, I was busy calling home heating oil companies. After twenty-three separate, "I'm sorry, sir, we only provide emergency service to existing customers," dead ends, I gave my neighbor a call. He's a man who's spent his life in Carlisle and seems to know a little something about everyone.
He leans on me for geek support, I lean on him when I have...I don't...I can't think of...any other kind of problem.
| me: | “Hey, man. I got a problem with my furnace and I was wondering if you could help"” |
| John: | “Sure. What do you need"” |
| me: | “Um, two hundred fifty gallons of oil.” |
| John: | “Dauphin Oil left you high and dry.” |
| me: | “Yeah...how'd you know"” |
| John: | “Oh, everyone knows they've been havin' problems lately. I bet you're havin' fun tryin' to get someone to fill up your tank on a Sunday.” |
| me: | “I called everyone I could find in the phone book. They all tell me the same thing.” |
| John: | “That they only help existing customers, right"” |
| me: | “Right.” |
| John: | “OK, let me make a few calls. I'll call you back in a few minutes.” |
| me: | “K. Thanks.” |
| a few minutes later | |
| John: | “OK, here's what you need to do. Call Carlisle Petroleum and...” |
| me: | “I already called them.” |
| John: | “Well, call them again. But this time, tell the person that the message is for Paul.” |
| me: | “Paul"” |
| John: | “Paul. And tell them that you're a customer of Dauphin Oil.” |
| me: | “OK. Is that it"” |
| John: | “Yeah. She won't do anything until you tell her that the message is for Paul.” |
| me: | “Tell her the message is for Paul and that I'm a customer of Dauphin Oil.” |
| John: | “Yeah. Tell them that and you'll have heat in an hour.” |
| CPI Service: | “I'm sorry sir, we only provide emergency service to existing...” |
| me: | “This message is for Paul. Please tell Paul that I need oil.” |
| CPI Service: | “....OK, can I have your address and phone number please.” |
Fifty minutes later? Heat.
Amazon has it right. In addition to providing one of the best department stores on the interweb, they have been quietly providing incredible web services. Elastic Computing Cloud, Mechanical Turk, Simple Queue, and S3 are few of my favorites.